warranty
every pedal comes with a 2-year warranty!
just reach out for a fix :)
powering your pedal with the wrong power supply is NOT covered under warranty :(
sorry, you'll have to pay us for brand new parts and for shipping both ways. but it's cheaper than a brand new pedal!
returns
don't like your pedal? that's ok
get your money back within 14 days of delivery
you have 14 days to send it back after letting us know you want a return
shipping is paid by you, refunds are processed within 1-3 days so pls be patient :)
pedal has to be similar cosmetic shape to brand new, otherwise it will be a 25% restocking fee :o
FAQ's
"i'm in a band and i'll tell my friends about FruitfFX, can I have a free pedal?"
we appreciate the enthusiasm for the pedals but we really appreciate people who support the brand by purchasing pedals. we sometimes exchange a review or video for a pedal, you can message us to talk :)
"can i have a custom pedal?"
we aren't doing custom pedals at this time, maybe one daya :o
"do your pedals ever go on sale"
sometimes...follow us on instagram @fruitfxpedals to know first
"when will my pedal ship"
we try to drop off pedals same day or next day at the post office unless we're on vacation :o
"do you ship to my country"
probably, but if not let us know!
"why is it so expensive to ship to my country?"
pre-paid import duties and shipping to foreign countries (from the USA) is expensive and there's not a lot we can do about it.
we are working on expanding our dealer network to bring fruitfx to other countries, including maybe yours...
"can you help me track down my package?"
once a package is marked "delivered" we can't really do much :/
but if it's lost we will help you out!
"can i trust you once i buy a pedal?"
as far as deliveries go, we have successfully delivered over 1000 pedals across the world!
as far as customer service, i (marcos) answer emails all the time and am super down to help you
as far as payments go, we're in the shopify ecosystem which uses Stripe. Stripe is a certified PCI Service Provider Level 1 so it's super safe :)
"why is it called fruitfx?"
because we like fruit